General Questions

Where can I purchase Apicare products?

Our products are available in selected pharmacies, gift stores and specialist honey shops.  Please check the 'stockists' section of the website or contact us to find out which retailer is closest to you.

Do you offer a gift-wrapping service?

Yes, we do.  If you have purchased an item as a gift simply let us know and provide the relevant information in the comments section at checkout - we will provide complimentary gift wrapping and a gift card for the recipient.

Can I get a gift sent directly to my friend?

Yes, you certainly can.  Just enter your address for the billing address, and the recipients address under delivery address.  That way their parcel will be sent to them directly.  Please let us know if you don't want the invoice put in the box.

What is your privacy policy?

We will not sell, share, or rent this information to others.  The site collects information from our users at several different points in our website, this is solely for the purpose of providing our loyalty scheme and to ensure correct delivery of orders.

All images on this website are the property of Honey & Herbs (N.Z.) Ltd and may not be used without permission.

What are my payment choices?

We accept both Visa and MasterCard for the payment of your order.  The prices displayed will be billed to your credit card in New Zealand dollars.

When will my card be charged?

Your credit card is charged when your order is received by us.  If the transaction does not go through or is not approved we will not receive the order. This means you will not receive a confirmation and we will not dispatch the order.  If you haven't received an email confirmation from us then your card will not have been charged.

What security measures does your website have to ensure my credit card details are safe?

We use DPS to ensure the security of your credit card information which is an internationally recognised secure system.  We do not capture or store any credit card information at Honey & Herbs (N.Z.) Ltd.

To order on our site your card needs to be 3D secure enabled.  3D secure protects you and us.

 If you have trouble getting your card accepted on our site, please contact your bank and check with them to see if your card is 3D secure enabled. 

I prefer not to pay by credit card, how else can I pay?

You can also pay by direct deposit into our bank account through your online banking.  Please contact us for details.

How do I contact you?

You can contact us via the 'contact us' page present on the top right of each page.

What makes Apicare products different?

We have always believed that our Apicare skincare products need to meet two very clear criteria. Firstly, they must be free of any ingredients that cause skin sensitivity or are not beneficial to the skin. Secondly, our products must be effective at delivering moisture and relieving dryness as well as being a pleasure to use. If we can't achieve this combination in a product then we won't make it. 

At Apicare we pride ourself on producing affordable, quality, natural skin care that does the job for which it is designed.
Apicare products are free from petrochemicals, sulphate detergents, synthetic colours, animal ingredients, parabens, glycols and diglycols ......and so the list could go on.  We could list here a hundred ingredients we don't use (which is the current trend) but that would not mean a lot to you.  Instead we prefer to tell you that we don't use any nasty synthetics or any questionable ingredients... and that we keep our products 98-100% natural, safe, effective and a pleasure to use!

What honey does Apicare use in their skin care.

Apicare uses Manuka honey from our own bee hives in our skin care products.

Our Manuka Natural, Balms and First from the Hive therapeautic products use Manuka honey MGO 500+ from our own hives.  Our bath and body products use a Multi Floral Manuka honey, again from our own hives.

The MGO rating indicates the antibacterial activity that is present.

For more detailed information please see the associated section on the main site.