Delivery Information

How do I know my order has been received?

Once your order has been received we will send you two emails. The first email lets you know your order has been received and provides order confirmation, and the second email lets you know when your order has been dispatched from our premises.

How long will it take for my web order to be delivered?

Web orders will be dispatched from our warehouse within 2 working days. We use DHL Express for all international orders.  International shipping times vary depending on the country the products are being sent to.

Destination Estimated Delivery Time
Australia 1-5 working days to metro areas; remote areas vary on distance so can be up to 10 days
Asia & USA 2-7 working days
United Kingdom approx 7 days
Europe 2-7 working days
Rest of the World 3-10 working days We ship to selected countries worldwide via DHL

Please note these are all business day transit times and are depending on customs clearance

Honey & Herbs (N.Z.) Ltd is not responsible for the cost of any customs charges, taxes or duties imposed by the customs department at your destination country.

Freight in New Zealand

Freight is free within New Zealand for all orders over NZ$80.00 including GST.

We will only ship to one address i.e. no split deliveries.

All orders under NZ$80.00 for delivery within New Zealand are charged a flat delivery rate of $8.90 including GST.

Unfortunately, we have now had to add a Rural delivery charge to parcels shipped to RD addresses in New Zealand.  Both NZ Post and the courier companies have been charged an additional delivery fee for parcels delivered to an RD address.

We do not ship to P.O. Box numbers. If you enter a box number as your delivery address we will email you to request a physical shipping address.

We use couriers to deliver in New Zealand. Usual delivery times are:

Delivery within the North Island in 2 working days.

Delivery within the South Island in 3 working days.

Allow 5 working days for deliveries to rural delivery addresses.

Please supply a physical address for all orders. The courier should require a signature upon delivery. If you are not at home when the courier calls and you have not requested special delivery instructions at the time of ordering, the courier should leave a card with contact details so you can arrange a suitable delivery time.

If you request goods to be left in a specific location at your home in your absence this gives permission for the courier to leave the delivery without a signature.

International Freight

The freight for all international orders is based on the weight of your order and the destination it is being sent to.  The site calculates this as you add items to your cart.  Once you enter your address at the checkout stage and progress to the delivery information page, the freight cost will be displayed for you. You have not committed to the order and are still able to choose not to continue with the transaction at this point. The transaction is not completed until you have submitted your credit card information and received an order confirmation from us.

Please note that Honey and Herbs NZ Ltd are not responsible for any import duties or tariffs your country may charge on imported goods. Please check your countries tariffs and duties prior to placing your order. As of July 2021, all goods imported into the European Union will be subject to VAT.

Which countries do we ship to?









French Polynesia









New Zealand






South Africa

South Korea




United States

United Kingdom


Please contact us about shipping to any countries not listed above.

My order hasn’t arrived

Please contact us via the 'contact us page if your order has not been received within the delivery times above or within what you deem to be reasonable.

An item is missing from my shipment or is broken.

Please contact us via the 'contact us page if your order is incorrect or an item is broken.

How do I cancel an order?

You can cancel an order you have placed online as long as we have not yet dispatched it from our premises. Please get in touch with us as soon as possible to increase the likelihood of this. If it is possible to cancel the order we will refund the order amount to the credit card you used at the time of purchase.

Can I return an item?

We want you to be happy, so if for any reason you are not completely satisfied with your purchase you can return it to us within 30 days of receipt of your order. We will refund the item minus shipping costs. Please contact us for full details.